Frequently Asked Questions

Have Questions?

We've got Answers!


Question:
Do I have the right to select the shop that will repair my vehicle?
Answer:
Absolutely! You always have the option of leaving your vehicle with a company you trust, letting them coordinate with your insurance company. *Please note: If your car is damaged and unsafe to drive, simply call us and we'll have the car towed directly to K&M.

Question:
I've heard that I need to get three estimates, is this true?
Answer:
No! You are not alone, this is a very common misconception. One estimate from a reliable repair facility is all you'll ever need. Your insurance company will send an adjustor to K&M to inspect your vehicle. We work directly with your insurance company, so you don't have to drive all over town "working for them."

Question:
Will my insurance company pay for repairs at K&M Unibody Works?
Answer:
Certainly! We work direct with all insurance companies to make the repair process as simple for you as possible. If your vehicle has been involved in a collision, you've already been through enough! Let the professionals help you, that's precisely what we are here for.

Question:
How long does it take to repair my vehicle?
Answer:
It really depends on the extent of the damage and the availability of the parts from your vehicle's manufacturer.
However, at K&M we have the latest equipment and training to make it as short as possible. From computerized frame machines to downdraft bake painting, K&M has everything necessary to make "#1 in class" repairs to your vehicle in the least amount of time.

Question:
What about my deductible? Who do I pay my deductible to?
Answer:
You don't have to pay your deductible until you pick up your vehicle. Your insurance company will pay us for the repairs (minus your deductible). You may pay K&M for the balance with cash, check*, Visa or MasterCard.
    *Note: K&M reserves the right to verify funds on any personal check.

Question:
Does K&M offer a warranty for it's repairs?
Answer:
Not only does K&M care about perfection and the absolute best possible repair to your vehicle, we offer a full written warranty guarantying our work.

Question:
I did not see my question or answer here, what should I do now?
Answer:
Simply give us a call at 1.509.922.2083 (8a-5p M-F) or visit us at 2011 North Park Road and we'll be more than happy to answer any questions. If you have a damaged vehicle, bring it to K&M and we'll give you a free estimate. -No strings attached!

Phone: 1.509.922.2083 8a-5p M-F    Fax: 1.509.922.0847    Email: kmunibodyworks@aol.com
K&M Unibody Works, 2011 N. Park Road, Spokane WA 99212